FAQs

Orders

Once I place an order, when will my account be charged?

When will I be charged for a pre-order item?

Can I cancel or make changes to my order?

Returns

How long will it take for me to get a refund on my returned item?

Will you accept returns of product in any condition?

Who pays for my return?

Shipping

My tracking says my order was delivered, but I haven’t gotten it yet. Where is it?

I received notification my order was shipped but I still have not received it and my tracking info does not indicate the package was delivered.

What do I need to know about customs fees?